LATEST UPDATE:

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MORE COUNTERFEIT FOOD: ORIJEN SIX FISH CAT FOOD (2.27KG) (June 30th, 2016)
New Counterfeit: ORIJEN Six Fish Cat Food (2.27KG) (December 4th, 2015)
Update: Counterfeit ORIJEN Cat Foods (September 2nd, 2015)
How to buy authentic ORIJEN (August 31st, 2015)
Counterfeit ORIJEN in China (August 25th, 2015)
Frequently Asked Questions

June 30th, 2016

MORE COUNTERFEIT FOOD: ORIJEN SIX FISH CAT FOOD (2.27KG)

Unfortunately we have once again discovered that counterfeit ORIJEN Six Fish Cat food in 2.27 kg bags is being produced and sold in China. The counterfeit bags look very similar to our original bags.

Please be aware of the following differences between our food and counterfeit food:

  • Look for our 2 authenticity labels
  • The colour and background pattern are different
  • Check the size of the kibble (ours is not uniform in shape or size)
  • There are spelling mistakes in the ingredient panel and in the copy
  • Check the Best Before stamp (the format is different)

Remember to buy from an AUTHORIZED DEALER. If you think you have counterfeit food DO NOT feed it to your cat. Please contact Customer Care immediately.

Email: customercare@championpetfoods.com
Toll free: 1.780.784.0300

Thank you for your continued support.

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orijen-6-fish-counterfeit-bag_texture

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orijen-6-fish-counterfeit-kibble2

orijen-6-fish-counterfeit-ingredientpanel1

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orijen-6-fish-counterfeit-bestbefore1

 


 

December 4th, 2015

New Counterfeit: ORIJEN Six Fish Cat Food (2.27KG)

On December 3, 2015 we discovered that counterfeit ORIJEN Six Fish Cat Food in 2.27kg bags is being made and sold in China – in packaging that looks almost identical to our original bags.

Six Fish Counterfeit Bag

Please note, authentic ORIJEN cat food has TWO Verification stickers.

Stickers

If you think you have counterfeit food, DO NOT feed it to your pet. Please contact our Customer Care Team immediately.

Also, please DO NOT buy ORIJEN cat or dog food from unidentified sources.

A reputable investigation firm in Beijing is looking into this issue on our behalf. We will continue to update you as more information becomes available.

If you have questions or concerns, please contact our Customer Care.

Email: customercare@championpetfoods.com
Toll free: 1.780.784.0300

Thank you for helping us inform pet lovers in China of this urgent issue and our sincere thanks for your continued support.

 


 

September 2nd, 2015

UPDATE: COUNTERFEIT ORIJEN CAT FOODS

On August 25th, 2015, we confirmed that counterfeit ORIJEN is being made and sold in China. Pet lovers have asked for more details on which ORIJEN formulas are counterfeit.

THREE COUNTERFEIT ORIJEN CAT FOODS

We can confirm that counterfeits of the following ORIJEN Cat foods and sizes are being sold in China only:

  • ORIJEN Cat & Kitten 6.8 KG
  • ORIJEN 6 Fish Cat 6.8 KG
  • ORIJEN Regional Red Cat 6.8 KG

Although we have not found counterfeits of any ORIJEN dog foods, or any other sizes of cat foods, please continue to follow the three steps to ensure your ORIJEN is authentic.

HOW TO BUY AUTHENTIC ORIJEN | 3 STEPS

IF YOU THINK YOU HAVE COUNTERFEIT FOOD, DO NOT FEED IT TO YOUR PET. Please contact our Customer Care Team immediately.

We will continue to update you as more information becomes available.

If you have questions or concerns, please contact our Customer Care.

Email: customercare@championpetfoods.com
Toll free: 1.877.939.0006

Thank you for helping us inform pet lovers in China of this urgent issue and our sincere thanks for your continued support.

 


 

August 31st, 2015

HOW TO BUY AUTHENTIC ORIJEN

On August 25th, 2015, we confirmed that counterfeit ORIJEN is being made and sold in China. Since then, pet lovers in China have written us to find out how they can be certain their food is authentic and where they could purchase genuine ORIJEN food.

HOW TO BUY AUTHENTIC ORIJEN | 3 STEPS

Step 1. The first step is to purchase from an AUTHORIZED RETAILER. If purchasing online, we recommend you request your retailer confirm the food is authentic. While the counterfeit food is only in China, we recommend pet lovers in all parts of the world always buy their food from an authorized retailer. Click here to find out where you can buy authentic ORIJEN foods in China.

Step 2. IF YOU ARE IN CHINA, make sure your ORIJEN package has TWO AUTHENTICITY LABELS. If purchasing online, we recommend you request the retailer confirm that both stickers are on the package.

Stickers

Step 3. Check the back of the package for spelling errors and ingredient errors.

comparison

If you think you have a counterfeit food, do not feed the food to your pet. Please contact our customer care team immediately (contact information is below).

Email: customercare@championpetfoods.com
Toll free: 1.877.939.0006

HOW CAN I HELP?

Spread the word – please help us inform pet lovers in China of this urgent issue.

We are committed to updating you through our website and social media pages as more information becomes available.

If you have questions or concerns, please contact us. Our Customer Care Team is available to answer your questions. Thank you for your continued support.

OUR PRIORITY IS THE SAFETY OF DOGS, CATS AND THE PEOPLE WHO LOVE THEM.

 


 

August 25th, 2015

COUNTERFEIT ORIJEN IN CHINA

Dear Pet Lovers,

We write to inform you about counterfeit ORIJEN dog and cat foods in China.

We recently received inquiries from concerned pet lovers in China questioning the authenticity of their ORIJEN food. While our investigation is ongoing, we can confirm counterfeit ORIJEN dog and cat food is being sold in China.

OUR FIRST PRIORITY IS FOR THE SAFETY OF DOGS, CATS AND THE PEOPLE WHO LOVE THEM.

We believe that fraudulent ORIJEN food is only in Mainland China. We are in the process of determining who is responsible and will update you through our website and social media as we uncover more details.

IF YOU THINK YOU HAVE COUNTERFEIT FOOD STOP FEEDING THIS FOOD TO YOUR PET AND CONTACT OUR CUSTOMER CARE DEPARTMENT IMMEDIATELY.

Pet lovers, if you have friends or family in China, help us inform them that their ORIJEN food may be counterfeit and unsafe. Details on the differences between real ORIJEN and counterfeit bags can be found in the FAQ below.

Thank you for helping us to inform pet lovers in China of this urgent message and for your continued support. Our Customer Care Team is available to answer your questions.

Email: customercare@championpetfoods.com
Toll free: 1.877.939.0006

Sincerely,

Peter-Signature

Peter Muhlenfeld
Chief Brand Officer
Champion Petfoods LP

 


 

FAQ

Q. I DON’T BUY MY FOOD IN CHINA. IS MY FOOD SAFE?

A. Yes. Counterfeit ORIJEN foods are only in Mainland China.

Q. IS MY ORIJEN REAL?

how-to-tell

Q. I’M IN CHINA AND HAVE ORIJEN. WHAT SHOULD I DO?

A. As we cannot guarantee its safety or quality, we recommend you do not give this food to your pet. Please contact our Customer Care for guidance and authentication.

Q. I MAY HAVE A COUNTERFEIT. WHAT SHOULD I DO?

A. Please contact our Customer Care for guidance and authentication. We would appreciate knowing where you purchased the food and a photograph of packaging and food.

Email: customercare@championpetfoods.com
Toll free: 1.877.939.0006

Q. WHO IS BEHIND THE COUNTERFEIT FOODS?

A. We don’t yet know. China poses unique challenges. We’re applying our full resources and are determined to identify those responsible.

Q. I LIVE IN CHINA. WHERE CAN I BUY AUTHENTIC ORIJEN FOOD FOR MY PET?

A. We will publish a list of authorized retailers shortly.

Q. WHERE DO I GO FOR ADDITIONAL INFORMATION AND UPDATES?

A. We will provide updates on our website at www.championpetfoods.com, our Facebook page and our Customer Care Team is available to answer your questions.

Q. WHAT IS CHAMPION DOING TO STOP THE COUNTERFEITS?

A. Our first priority is for the safety of dogs, cats and the people who love them. We are also dedicated to stopping the counterfeit ORIJEN foods and are engaging support from our legal team, government agencies, retail and distributor partners and pet lovers.

Q. HOW CAN I HELP?

A. If you have friends or family in China, we’d be grateful if you could pass along our letter, FAQs and to make them aware of the fraudulent ORIJEN foods in China.

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