February 2018

CHINA COUNTERFEIT Q&A

Q: How can I find authorized Retailers in China that sell ORIJEN and ACANA?
A: Please use the links below to help you find a Retailer in China that is convenient for you.
https://www.orijen.ca/zh-hant/where-to-buy/
http://www.orijen.org.cn/Authorized.asp

Q: What do your verification stickers look like? How many stickers should my bag have?
A: There are 3 kinds of verification stickers that we use in China. All bags should have the Distributor sticker as well as at least one of the other stickers. Below are examples, the first is our Distributor sticker followed by our accompanying verification stickers.
Chinese Verification Stickers

Q: Should I refuse bags without verification stickers?
A: Yes. You have every right to refuse bags without our verification stickers.

Q: If my bag doesn’t have both stickers who is responsible for refunding or exchanging my purchase?
A: The Retailer who sold you the bag is responsible.

Q: Are there any counterfeit bags currently in the Chinese market?
A: No, to our knowledge there are no new cases of counterfeit ORIJEN or ACANA foods in the Chinese market.

Q: As the Distributor, is there a contact who can help me find an authorized Retailer or help me with verification questions?
A: Pet lovers are welcome to email us at: cn.orijen@qq.com

 


 

September 2nd, 2015

UPDATE: COUNTERFEIT ORIJEN CAT FOODS

On August 25th, 2015, we confirmed that counterfeit ORIJEN is being made and sold in China. Pet lovers have asked for more details on which ORIJEN formulas are counterfeit.

THREE COUNTERFEIT ORIJEN CAT FOODS

We can confirm that counterfeits of the following ORIJEN Cat foods and sizes are being sold in China only:

  • ORIJEN Cat & Kitten 6.8 KG
  • ORIJEN 6 Fish Cat 6.8 KG
  • ORIJEN Regional Red Cat 6.8 KG

Although we have not found counterfeits of any ORIJEN dog foods, or any other sizes of cat foods, please continue to follow the three steps to ensure your ORIJEN is authentic.

HOW TO BUY AUTHENTIC ORIJEN | 3 STEPS

IF YOU THINK YOU HAVE COUNTERFEIT FOOD, DO NOT FEED IT TO YOUR PET. Please contact our Customer Care Team immediately.

We will continue to update you as more information becomes available.

If you have questions or concerns, please contact our Customer Care.

Email: customercare@championpetfoods.com
Toll free: 1.877.939.0006

Thank you for helping us inform pet lovers in China of this urgent issue and our sincere thanks for your continued support.

 


 

August 25th, 2015

COUNTERFEIT ORIJEN IN CHINA

Dear Pet Lovers,

We write to inform you about counterfeit ORIJEN dog and cat foods in China.

We recently received inquiries from concerned pet lovers in China questioning the authenticity of their ORIJEN food. While our investigation is ongoing, we can confirm counterfeit ORIJEN dog and cat food is being sold in China.

OUR FIRST PRIORITY IS FOR THE SAFETY OF DOGS, CATS AND THE PEOPLE WHO LOVE THEM.

We believe that fraudulent ORIJEN food is only in Mainland China. We are in the process of determining who is responsible and will update you through our website and social media as we uncover more details.

IF YOU THINK YOU HAVE COUNTERFEIT FOOD STOP FEEDING THIS FOOD TO YOUR PET AND CONTACT OUR CUSTOMER CARE DEPARTMENT IMMEDIATELY.

Pet lovers, if you have friends or family in China, help us inform them that their ORIJEN food may be counterfeit and unsafe.

Thank you for helping us to inform pet lovers in China of this urgent message and for your continued support. Our Customer Care Team is available to answer your questions.

Email: customercare@championpetfoods.com
Toll free: 1.877.939.0006

Sincerely,

Peter-Signature

Peter Muhlenfeld
Chief Brand Officer
Champion Petfoods LP